AYM Help Center
Frequently Asked Questions
Aapke sabhi sawalon ke aasan aur fast jawab yahan milenge
Orders & Tracking
Aap website par apni manpasand category ya search bar se products select karein, "Add to Cart" karein, checkout par apna delivery address aur convenient time slot chunein, aur payment mode (UPI, Cards ya COD) select karke "Place Order" par click karein.
Order confirm hone ke baad aapko WhatsApp aur SMS par tracking update milta hai. Sath hi aap My Account > My Orders me jakar real-time status (Confirmed, Packed, Out for Delivery, Delivered) track kar sakte hain.
Haan, jab tak order "Out for Delivery" nahi hota, tab tak aap My Orders section se direct cancel kar sakte hain. Agar order dispatch ho chuka hai, toh aap doorstep par rider ko order cancel karne ki request de sakte hain.
Delivery & Pickup Options
₹499 ya usse upar ke sabhi orders par delivery bilkul FREE hai. ₹499 se kam ke order par nominal delivery charge (₹30 – ₹50) rehta hai. Self Pickup (Store Pickup) par delivery fee hamesha Zero (₹0) hoti hai.
Marehra local area ke liye Express Delivery 2 se 4 ghante me deliver ho jaati hai. Subah 2 PM se pehle ke regular orders same-day deliver hote hain. Baaki orders scheduled next-day slot me deliver kiye jaate hain.
Aap online order place karte waqt "Self Pickup" option select kar sakte hain. Order 1 ghante ke andar ready ho jata hai aur aap hamare Marehra head store counter se bina kisi extra charge ke direct le sakte hain.
Payments & UPI
Hum sabhi major payment modes accept karte hain:
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Credit & Debit Cards (Visa, Mastercard, RuPay)
- Net Banking (Sabhi Pramukh Banks)
- Cash on Delivery (COD) doorstep par uplabdh hai
Haan, bilkul. AYM Shopping par sabhi transactions 256-bit encrypted secure payment gateways ke madhyam se process hote hain. Hum aapka card number ya UPI PIN kabhi store nahi karte.
Aisa bank network issue ki wajah se ho sakta hai. Kate hue paise aapke source bank ya UPI account me automatically 24 se 48 ghante ke andar reverse ho jate hain. Kisi bhi sahayata ke liye aap transaction reference number ke sath hamari team ko contact kar sakte hain.
Returns & Refunds
Aap turant product ki clear photo aur order number ke sath hamare WhatsApp number +91 95571 50431 par share karein ya My Orders me return request dalein. Hamari team 24 ghante ke andar replacement ya refund initiate karegi.
Item return verify hote hi:
- Online paid orders: 3 se 5 business days me direct source account me credit hote hain.
- COD orders: Customer ke provided UPI ID ya Bank Account (NEFT) me 24 se 48 ghante ke andar transfer kiye jaate hain.
Membership Plans (Silver, Gold, Platinum)
Members ko har order par extra discount aur exclusive deals milti hain:
- Silver (₹99): 6 Months validity + Extra 2% Discount + Member Deals.
- Gold (₹199): 6 Months validity + Extra 3% Discount + Priority Support.
- Platinum (₹399): 6 Months validity + Extra 5% Discount + VIP Deals & Free Deliveries.
Sabhi memberships purchase date se 6 Months ke liye poori tarah active aur valid rehti hain.