1. Overview

AYM Shopping me hamara maksad aapko sabse taaza aur behtareen quality ke products deliver karna hai. Agar kisi kaaran se aap apne order se santusht nahi hain ya product me koi issue hai, toh hamari simple Return & Refund Policy aapki poori madad karegi.

2. Category-Wise Return Windows

Products ki nature ke hisaab se return timeframes alag-alag hain:

3. Non-Returnable Items

Niche di gayi categories hygiene aur safety guidelines ke tahat returnable nahi hain:

• Opened ya partially used personal hygiene products (Shampoos, soaps, creams, perfumes).
• Innerwear, socks aur undergarments.
• Customized ya customized gift hampers.
• Clearance sale ya seasonal mega discount items jahan explicit "No Return" likha ho.

4. Return Request Kaise Karein?

1. My Orders: Apne AYM Shopping account me My Orders section me jayein aur product select karein.
2. Reason & Photo: Return ka kaaran select karein aur agar product broken/leaking hai toh ek clear photo upload karein.
3. Direct WhatsApp/Call: Aap hamare helpline number +91 95571 50431 par Order ID aur photo bhej kar bhi request generate karwa sakte hain.
4. Pickup: Hamara delivery rider 24–48 ghante ke andar aapke diye gaye address se product pickup karega.

5. Refund Timeline & Mode

Product pickup aur verification complete hote hi refund process shuru ho jata hai:

• Online Payment (UPI / Cards / NetBanking): Refund original payment source account me 3 se 5 business days ke andar credit ho jata hai.
• Cash on Delivery (COD): Customer ko unke provide kiye gaye UPI ID ya Bank Account (NEFT) me 24 se 48 ghante ke andar transfer kiya jata hai, ya instant AYM Wallet balance ke roop me diya jata hai.

6. Order Cancellation

Aap apna order tab tak cancel kar sakte hain jab tak wo "Out for Delivery" status me na gaya ho. Dispatched hone ke baad, agar aap order cancel karna chahte hain toh delivery agent ko doorstep par cancel request bata sakte hain.